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Questions about the app, billing, or your account? The fastest way to reach us is by email — we usually reply within one business day.

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Frequently asked questions

How do I change my destination or trip dates?

Open the Settings tab inside Tripnario. You can update your destination city, travel dates, learning topics, and target language at any time — lessons and scenarios automatically adjust.

What languages does Tripnario support?

Tripnario automatically picks a target language based on the city you're traveling to. If the detected language isn't quite right, you can override it from Settings.

How does the subscription work?

Tripnario offers a free tier that includes a sample of scenarios. A premium subscription unlocks all seven scenarios, unlimited AI chat practice, and the full vocabulary review system. Subscriptions are billed through your Apple ID.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple. Open Settings → [Your Name] → Subscriptions on your iPhone to cancel or change your plan. Cancellations take effect at the end of the current billing period.

How do I restore a purchase on a new device?

Sign in with the same Apple ID used for the original purchase, open Tripnario, go to Settings, and tap Restore Purchases.

My vocabulary progress is missing — can you help?

Vocabulary and lesson progress are stored on your device. If you've reinstalled the app or switched devices, please email us and we'll help you recover what we can.

How do I delete my account and data?

Because Tripnario stores your progress locally on your device, deleting the app removes your data. If you've signed in with an account, email us at fernandozafe@gmail.com and we'll process the deletion request.

I found a bug or have a feature request.

We'd love to hear it. Email fernandozafe@gmail.com with as much detail as you can — including your iPhone model and iOS version if you're reporting a bug.